Privacy Policy

1. What information may be collected?

• Account data: name, email, username, mobile number, country, date of birth, profile details, User ID and account status.
• Identity and KYC data: legal identity details, government-issued identification, document images, selfie or liveness data where applicable, verification status and compliance records.
• Activity and rewards data: mission activity, Pending Rewards, Reward Balance, streaks, verified visits, challenge progress, User Level and campaign participation.
• Referral data: referral relationships, qualification, Verified Referral status, applicable benefits and fraud indicators.
• Wallet and transaction data: public wallet addresses, transaction hashes, amounts, network, transfer, withdrawal, gift and staking records.
• Technical data: IP address, browser, device, operating system, session identifiers, language, approximate IP-derived location, logs and security events.
• Communications: support tickets, messages, permitted attachments, complaints and dispute records.
• Business information: partnership, creator, sales, advertising, career or commercial application details.

2. How may information be collected and used?

Information may come directly from you, be generated through Platform use, appear on public blockchain networks, or be received from authorized service providers and lawful external sources. It may be used to operate accounts, authenticate users, complete identity checks, enforce One-Person-One-Account, administer missions and rewards, process supported transactions, provide support, prevent fraud, protect infrastructure, meet applicable legal obligations and improve the Platform.

Where data-protection laws apply, processing may rely on performance of a contract, legal obligation, legitimate interests, consent, protection of vital interests or another lawful basis recognized in the relevant jurisdiction.

3. KYC, AML and fraud prevention

Personal information may be processed to detect duplicate accounts, identity fraud, fake referrals, bots, reward manipulation, withdrawal abuse, account takeover, money laundering, sanctions violations and other prohibited activity. Reviews may combine automated risk indicators with human assessment. Sensitive functions may be temporarily restricted while a review is conducted.

4. Cookies and similar technologies

The Platform may use cookies, local storage and session technologies for authentication, preferences, security, fraud prevention, functionality, performance and analytics. Where required, non-essential technologies should be used only after obtaining appropriate consent.

5. When may information be shared?

Information may be shared, where appropriate, with service providers supporting hosting, identity verification, authentication, security, communications, analytics, customer support, blockchain-related infrastructure or compliance. It may also be disclosed in response to valid legal process, to protect legal rights or safety, in a lawful corporate transaction, or at your direction or with valid consent.

Independent third parties operate under their own privacy policies. Review those policies before connecting an account or wallet or providing information.

6. Public blockchain records

Wallet addresses, token amounts, transaction hashes, smart-contract interactions and timestamps recorded on a public blockchain may be publicly searchable, replicated and difficult or impossible to alter or delete. Soft Cash Finance cannot independently erase public blockchain records.

7. Retention and international transfers

Information may be retained for as long as reasonably necessary to operate accounts, maintain reward and transaction records, prevent fraud, resolve disputes, satisfy applicable AML/KYC, tax, accounting or legal requirements, and establish or defend legal claims. No fixed retention schedule should be inferred from this Policy. When data is no longer reasonably required, it should be deleted, anonymized or otherwise handled under applicable law.

Information may be processed outside your country. Where law requires transfer safeguards, an appropriate lawful mechanism should be used.

8. Security and your responsibilities

Reasonable technical and organizational measures may include authentication, password and PIN controls, session management, fraud monitoring, access restrictions and security logging. No internet, blockchain or storage system is completely secure.

Never send a password, six-digit Access/Transaction PIN, OTP, authenticator code, private key or wallet seed/recovery phrase through email, social media or support messages. Soft Cash Finance should never require your private key or seed phrase for ordinary support.

9. Your privacy rights

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to processing, withdraw consent, request portability or complain to a data-protection authority. Rights are not absolute. Certain records may need to be retained for legal, AML/KYC, fraud-prevention, transaction, security or claims purposes. Identity verification may be required before a request is fulfilled.

10. Children, marketing and automated systems

The Platform is not intended to knowingly collect personal information from people below the minimum legal age for independent use in their jurisdiction. Optional marketing should include appropriate preference controls where required. Automated tools may detect suspicious activity or technical eligibility and may lead to manual review or requests for additional verification.

11. Changes and related policies

This Policy may change as Platform features, technology, security requirements, providers or applicable law evolve. Material changes should be communicated where required. Read this Policy with the Terms & Conditions, Risk Disclosure and AML & KYC Policy.

12. Privacy contact

For privacy questions or requests, use the official Support & Assistance section or email hello@softcashfinance.com. Provide enough information to identify the relevant account and request, but do not include secret credentials.