Contact & Support

Contact & Support

Need help with your Soft Cash Finance account, verification, missions, rewards, referrals, staking or transactions? Use an official channel and include the information needed to investigate—without sharing secret credentials.

Official contact options

No separate CEO, personal or emergency Telegram contact is confirmed. Do not trust unofficial accounts claiming special access.

What should I include in a support request?

  • Your username or User ID, where appropriate;
  • The feature involved, such as verification, mission, referral, Reward Center, withdrawal or staking;
  • A clear description of what happened and the expected result;
  • Relevant date, time, transaction reference or blockchain hash;
  • Non-sensitive screenshots or supporting evidence, where useful.

Do not send more personal information than is reasonably necessary.

Never share secret credentials

Do not send your password, six-digit Access/Transaction PIN, OTP, authenticator code, private key or wallet seed/recovery phrase. Soft Cash Finance should never require a private key or seed phrase for ordinary support or account verification.

Security or unauthorized-access concerns

If you suspect unauthorized access, secure your email, account, device and wallet, change applicable credentials and contact official Support promptly. Sensitive functions may be temporarily restricted while the issue is reviewed.

Transaction and withdrawal help

Provide the relevant reference, status and transaction hash where available. Reward Center values are internal off-chain accounting and are separate from confirmed on-chain SOFT Wallet holdings. Blockchain transactions may be irreversible, and recovery of assets sent to an incorrect address or network cannot be guaranteed.

Report impersonation or scams

Soft Cash Finance does not conduct direct financial transactions with users outside official Platform processes. Report private payment requests, fake support accounts, phishing links and impersonation through official Support. Do not send money or SOFT until authenticity is verified.

Frequently asked questions

Can Support guarantee that a transaction will be recovered?

No. Confirmed blockchain transactions may be irreversible. Support may review available records but cannot guarantee recovery.

Should I send my identity document by ordinary email or social media?

Use only the authorized verification or support process and follow the instructions shown there. Never post identity documents in public channels.

Where can I find current rules?

Use the current Platform and official Soft Cash Finance website. Outdated screenshots, unofficial posts and third-party claims do not override current approved rules.